.if a tree falls in the forest..
...and it falls on our phone line during a storm, and takes out our phone and computer access..
... and we call Telstra, and tell them..
..and they say 'thanks for letting us know, but you're not one of our customers'...
..and we say 'we know, but the last time this happened our provider told us you own the line and we had to call you anyway'..
..and they say 'well, we cant fix it till you've called them and they've logged the call and told you to call us'...
...so we call our provider and it takes us a day to explain what the issue is to people who keep asking us what model our modem is...
....and then it takes them almost a WEEK to restore the line.....
...Did anyone hear the tree fall?
Hi all. Seems I've missed a bit. BTW, our current background is kind of fitting. Al of those phones. I've missed my phone..
You should be happy. You were free from annoying phone calls and having to update your Facebook profile for a week.
ReplyDeletea pox on telstra. and the other mob.
ReplyDeletethey've woven a hideously tangled web of ... well, cables, I guess. so very not user friendly, either way.
glad you're back in once piece ('cause I had you in several, as you do, when someone you know is prone to pneumaticness)
I am in despair over the general crapness of energy and telecommunications services in this country. Despair. They have all the competition on th eowrld, and zero motivation, it seems, to improve services. And ALL of their call centres are overseas and that really gets my goat.
ReplyDeleteNoice to hear your concern for me, darthy- yes, all lines went down in the middle of a sickbed moment, didnt they? How dramatic. Glad to tell you that I'm almost 100% ok now, so no consumption as yet...
And here was us thinking that if Telstra had some competition, they'd smarten up their act.
ReplyDeleteThe dopey thing is, they all spend so much dosh on advertising, if they spent that money on customer service, the advertising would not be needed.
There could just be one 10 second ad flashed on the screen during a screening of The Sullivans "Our call centre is located in Australia." Bingo. Immediate dash to change provider.
Daisy you are right there.
ReplyDeleteWilma, nice to see you back and around....